Shipping and return policies for Bingo Records
- Shipping Info
If you want your record signed, wait to go to a gig and buy it from the merch stand. Or buy it from here and take it to a gig. When you purchase from Bandcamp you are purchasing direct from the label. We are often very far away from the bands and cannot arrange to meet them just to get a record signed.
We print out the shipping labels using an automated system and then stick them on to the packages and post them in bulk. We do not have the time to check every single address to make sure it is correct. Therefore, the onus is on the buyer to make sure their address is submitted correctly.
If you make a mistake with your address we can not help with changing it if the order is already shipped. Please be very careful with entering addresses when ordering. Likewise, if your address changes after you have ordered a record, but before it has shipped, please update your order.
If a record does not arrive due to the fact that the address was inputted incorrectly by the buyer then we accept no responsibility. If you get in touch to notify us that this has happened, and the record has since sold out, we cannot guarantee we will be able to replace the record that did not arrive, even if you offer to pay for another (sorry).
- Return Policy
If a record arrives damaged we will do our best to replace it. If we have no replacements we will give a full refund.
When you let us know about a damaged item you must include an image of the damaged item, otherwise we will not be able to offer a replacement or refund.
We will need you to send back the damaged records in the packaging we provided, and we will refund you the cost of this return postage. We do this to prevent people claiming records are damaged and then getting replacements, only to put the 'damaged' ones on Discogs. This has happened a few times and this is the best way to stop it happening again.
If you order more than one record, and we catch you selling it on for inflated prices 'unplayed' then we will not be selling to you again in the future. It is very easy to track who is doing this. Your excuses of 'wanting to preserve its value' will fall on deaf ears.